This privacy notice discloses the privacy practices for www.aurorafootclinic.com. This privacy notice applies solely to information collected by this website.
Personal Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or lease this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to schedule an appointment.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We collect the following personal information:
- name
- date of birth
- address phone and/or fax and/or email
- emergency contact information
- record of patient appointment times
We collect the following health information:
- previous medical history
- presenting symptoms
- examination findings
- relevant medical history of family members
- test requisitions and results (laboratory tests and x-rays)
- reports from specialists or other health providers
- diagnosis and treatment notes (including prescriptions)
- allergies
- list of medications
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- change/correct any data we have about you
- have us delete any data we have about you
- express any concern you have about our use of your data
If the patient asks to view the original record, one of our staff must be present to maintain the integrity of the record, and a reasonable fee may be charged for this access. Access shall only be provided upon approval of the health practitioner and in a timely manner.
Patients can submit access requests in the following ways:
- verbally
- writing
- to the health practitioner or office staff
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. That information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Record Retention
We retain patient records as required by law and professional regulations set by the College of Chiropodists if Ontario.
We retain patient records as required by law and professional regulations set by the College of Chiropodists if Ontario.
That is, members are to retain their medical records for at least 10 years from the date of last entry or, in the case of minors, 10 years from the time the patient would have reached the age of majority.
Privacy and Access Complaints
It is important to us that our privacy policies and practices address patient concerns and respond to patient needs. A patient who believes that this office has not responded to their access request or handled their personal information in a reasonable manner is encouraged to address their concerns first with their health practitioner.
Patient complaints can be made:
In writing: Aurora Foot Clinic: 372 Hollandview Trail, Suite 200, Aurora, ON, L4G 0A5
In email: info@aurorafootclinic.com